Kralbet Privacy Policy

This Privacy Policy applies to all players who register for or use the Kralbet platform, whether through the website at kralbet.bar or through the Kralbet mobile application. It covers the collection, use, storage, and protection of personal data relating to players based in the Philippines.

Kralbet is committed to handling your personal information responsibly. This policy is written in plain language so that players from Manila, Cebu, Davao, Quezon City, and across the Philippines can understand exactly how their data is handled and what choices they have.

By creating an account or using any service on the Kralbet platform, you confirm that you have read this Privacy Policy and that you consent to the data practices described here. If you do not agree, please do not register or continue to use the platform.

Kralbet collects personal information in several ways – directly from you when you register or use the platform, and automatically through your interactions with the site and app. The types of information we collect include:

Information You Provide

• Registration details: Full name, date of birth, email address, phone number, and residential address.
• Identity verification documents: Government-issued ID (such as a Philippine passport, driver's licence, or SSS/UMID card) submitted as part of the KYC (Know Your Customer) process.
• Payment information: Philippine bank account details or registered e-wallet identifiers used to process deposits and withdrawals in PHP. Kralbet does not store complete payment credentials.
• Account preferences: Settings and communication preferences you configure within your account dashboard.
• Support communications: Records of any messages or enquiries you send to the Kralbet support team.

Information Collected Automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Session and usage data: Pages visited, games played, betting activity, session duration, and navigation paths within the platform.
• Cookies and similar technologies: Session cookies used to maintain your login state, and analytics cookies that help us understand how players use the platform. See Section 8 for full details on cookies.

Kralbet uses the personal data we collect for specific, legitimate purposes directly related to operating the platform and serving Filipino players. The table below outlines the primary uses:

Kralbet does not use your personal data for purposes beyond those listed here without first obtaining your explicit consent or as otherwise required by applicable law.

Kralbet does not sell, rent, or trade your personal information to third parties for marketing or commercial purposes. Your data is shared only in the following limited circumstances:

• Payment processors: When you make a deposit or request a withdrawal, your payment details are shared with the relevant Philippine payment service provider (bank or e-wallet processor) solely to complete the transaction.
• Identity verification services: Third-party KYC providers may process your submitted identity documents to verify your identity. These providers operate under strict data confidentiality agreements.
• Technology and platform providers: Service providers who help us operate the platform infrastructure, analytics, and security systems. These providers are contractually bound to use your data only for the purposes we specify.
• Legal and regulatory compliance: Where required by applicable Philippine law, court order, or government authority, Kralbet may disclose personal data as legally necessary.
• Fraud prevention: In cases where fraudulent activity is suspected, relevant data may be shared with financial institutions or law enforcement as appropriate.

In all cases where data is shared with third parties, Kralbet requires those parties to maintain appropriate data security standards consistent with this Privacy Policy.

Kralbet takes the security of your personal data seriously and applies multiple layers of protection across the platform:

• SSL encryption: All data transmitted between your device and the Kralbet platform is encrypted using SSL (Secure Sockets Layer) technology. This applies to both the website and the mobile application.
• OTP verification: One-time password (OTP) verification is used at login and for sensitive account actions such as withdrawal requests, adding an extra layer of authentication beyond your password.
• Secure data storage: Personal data is stored on secured servers with access controls that restrict who within Kralbet can view or process your information.
• Account password protection: Passwords are stored in encrypted form and are never visible to Kralbet staff. You are responsible for keeping your own login credentials confidential.

While Kralbet implements strong security measures, no online platform can guarantee absolute security against all possible threats. Players are encouraged to use strong, unique passwords for their Kralbet accounts and to enable OTP wherever offered.

Kralbet retains your personal data for as long as your account is active and for a reasonable period thereafter. Specifically:

• Account and transaction records are retained for the period required to meet legal, financial, and dispute resolution obligations under applicable law.
• Identity verification documents submitted during KYC are retained for the period required by applicable financial regulations.
• Support communication records are retained for a reasonable period to enable effective follow-up if the same issue recurs.
• Anonymous usage analytics data may be retained indefinitely as it cannot be traced back to any individual player.

When retention periods expire, personal data is securely deleted or anonymised. If you close your Kralbet account, your data will be handled in accordance with the retention periods above rather than immediately deleted, in order to comply with applicable legal requirements.

As a Kralbet player, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data Kralbet holds about you.
• Right to correction: You may request correction of any inaccurate or incomplete personal data associated with your account.
• Right to deletion: In certain circumstances, you may request that Kralbet delete your personal data. Note that data required for legal or financial compliance purposes cannot be deleted before the applicable retention period expires.
• Right to object: You may object to the processing of your personal data where Kralbet is relying on a legitimate interest as the legal basis for processing.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing that took place before your withdrawal.

To exercise any of these rights, please contact the Kralbet support team through your account dashboard. We aim to respond to all data rights requests within a reasonable timeframe. You may also reach us at [email protected].

Kralbet uses cookies and similar technologies to operate and improve the platform. Cookies are small data files stored on your device when you visit the site. The types we use include:

• Essential cookies: Required for the platform to function. These maintain your login session and keep your game state active. Without these, the platform cannot operate correctly.
• Analytics cookies: Used to understand how players navigate the platform, which games are most popular, and where players encounter difficulty. This data is used in aggregate and is not linked to individual player identities.
• Preference cookies: Store your account settings and display preferences so the platform remembers your choices between sessions.

You can control cookie settings through your browser. Disabling essential cookies will prevent the platform from functioning correctly. Disabling analytics cookies will not affect your ability to play or manage your account.

Kralbet is strictly for adults aged 21 and above. The platform does not knowingly collect personal data from anyone under the age of 21. If Kralbet becomes aware that a registered account belongs to a person under 21, that account will be closed and any collected data will be deleted in accordance with our data retention procedures.

If you believe a person under 21 has registered an account on Kralbet, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

Kralbet may update this Privacy Policy from time to time to reflect changes in platform operations, applicable laws, or data handling practices. When changes are made, the updated policy will be published on this page with a revised effective date shown at the top.

Where changes materially affect how your personal data is handled, Kralbet will make reasonable efforts to notify registered players. Continued use of the platform after any update to this policy constitutes your acceptance of the revised terms.

We encourage you to review this page periodically to stay informed about how Kralbet protects your personal information.

If you have questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information is being handled, please contact the Kralbet support team. Support is available 24/7 through the contact section in your account dashboard.

You may also send enquiries by email to [email protected]. Please include your registered account email address and a brief description of your request so we can assist you efficiently.

For questions related to responsible gaming, account self-exclusion, or gaming limits, visit the Responsible Gaming page for dedicated resources and support information.